Order, Paying and Shipping Process

Do not forget to check the product’s details and the size table before making the order.

To avoid chaos, orders are to be taken only through the website.

You may ask about anything in your mind regarding before-sales or after-sales through communication channels.

If the product requires to choose a size, make sure of your size definitely because measurements could be different from one store to another.

You may do your payment securely through your credit card or bank account. During the payment process, crypto system takes place and only the bank and collection centre are able to reach your card’s information.

Your information are kept in secret at the server system PayTR for payment services, neither us nor any of PayTR’s staff can reach those information.

In general, shipment preparations complete on the next day and might take 1-5 business days.

Shipments are sent from Asian countries and Turkey.

Since the sources’ stores which send products are located in different areas, orders are shipped in different packs especially orders that includes products from different groups.

Shipping and Delivery Process

Average delivery time: 10-20 business days
The earliest delivery: 5 business days
The latest delivery: 45 business days

Your order would be given to the shipping company within 1-5 days. The tracking information would be sent to you as an E-mail or you may reach these information from your membership page.

The tracking code might take a few days to be activated on the global tracking system.

Required days of delivery and delivery average within those days including Weekends: 
5-10 (%5)  - 10-15 (%25)  - 15-25 (%50) -  25-35 (%15) - 35-55 (%5)

Packs that were unable to be delivered for reasons like, there was no one at home, etc. are returned back to the shipping department and kept there in order to be received within a certain period, normally 10 business days.

Packs that were not received during the certain period of time are returned. Returned packs are either resent again or refunded according to their content.

An order that was made later on might be delivered earlier due to not having a serial customs system. Packs of orders are shipped and distributed on different dates.

Return and Change Process

You may return or change the product you have received within 14 days as from the delivery date.

You may apply for return through the website or you may reach us on E-mail or WhatsApp for further information about return and change.

After accepting the return or change application, you can send the product along with any gifts linked to it at the address written on the contact page. After that, your request of return or change takes place.

You may take a look at the Information Page for further information