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Frequently Asked Questions
Question: I have done the payment, but still I have not received the shipment tracking code?
It takes the sources 1-2 days to prepare the shipment, it might also reach 7 days during hot seasons.
Question: How can I track my shipment?
You may track your shipment using the shipment tracking number https://www.17track.net which was given to you, or by your national state postal service
Question: Do you have wholesale?
Unfortunately, we serve the last consumers, we can only be the mean to sale various products which are to be used individually.
Question: Do you have return and change? Who pays for shipping fees?
Yes, you may change the product’s size or style or change it with a new product, and you may return it case of dissatisfaction, defect, etc.
Shipping fees are on the recipient.
Question: How much are the shipping fees?
2 USD, it is calculated differently according to the store.
Question: The tracking number is not working? Nothing is appearing on the system?
Saving the tracking code and activating it on the global system might take a few days or even a week during hot seasons.
Question: It has been a month and my product have not been delivered?
Although the average delivery time is between 10-15 business days, this time might extend or reduce according to other factors such as New Year’s Holiday or political issues in some countries. The minimum limit for shipping is 5 days and the maximum limit for registered mail is 45 days.